| Booking Type | Free Changes Until | Charges if Changed After |
|---|---|---|
| Individual / up to 9 | 72 hours before scheduled time | 100% charge thereafter |
| Group (10 or more) | 7 days before scheduled time | 100% charge thereafter |
| Weather / Operations | At management’s discretion | Subject to management decision |
Ras Al Khaimah Zipline (RAK Zipline)
Cancellation Policy
Rescheduling & Amendments
Refund Policy
| Condition | Eligibility |
|---|---|
| Cancellation requested ≥72 hours prior |  Full refund |
| Indefinite activity closure (beyond control) | Full refund |
| Activity cancelled by management, no re‑booking available | Full refund |
| If booking was previously amended |  Not eligible even if cancelled later |
Refund Denial Conditions
| Scenario | Eligibility |
|---|---|
| No-show (arriving less than 30 min before start) | Denied |
| Changing/cancelling small bookings (<10 people) within 72 hours | Denied |
| Changing/cancelling group bookings (≥10 people) within 7 days | Denied |
| Failing to meet safety/other requirements | Denied |
Special Notes
- Management has full discretion to reschedule due to weather or operational issues.
- To avoid extra charges or forfeiture, ensure you arrive at least 30 minutes before your booking time.
- Previously altered bookings automatically lose refund eligibility—even if later cancelled within the permissible time.